Refund policy

You have 14 days after receiving your order to request a return or exchange. There is a 5% restocking fee on each returned item to cover the cost of payment processing, which I cannot get back once your order is confirmed. Shipping fees are non-refundable unless the return is due to a defective item or mistake on my part.

To be eligible for a refund or exchange, your item(s) must be returned to me in the same condition you received them. Tracking and insurance on your return package is recommended. 

To start a return or get help with any order, please contact me at CraftyMothers@gmail.com. 

Cancellations: Cancellation requests must be made prior to your order being processed for shipping. There is a 5% cancellation fee to cover the cost of payment processing, which I cannot get back once your order is confirmed. 

Damages and issues
Please inspect your order upon receipt and contact me immediately if you see any defects or damage, or if you receive the wrong item, so I can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom-cut wire or chain, gift cards, or items that were special ordered for you. Please get in touch if you have questions about my return policy.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please allow up to 15 business days for your refund to be posted to your account. If you haven't received your refund by then, please contact me at CraftyMothers@gmail.com.